Shipping policy

Cr’m Shipping Policy

Effective Date: August 19, 2026

At Cr’m, we take pride in carefully preparing and packaging every order. Please review the shipping information below before placing your order.

Order Processing

All orders are processed within 2–5 business days after your order is placed, unless the "same-day delivery" option was selected at checkout. Business days do not include weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that during product launches, releases, sales, or periods of high order volume, processing times may be slightly longer.

Shipping Times

After your order has been processed, estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Shipping times are estimates and are not guaranteed. Delivery times may vary based on the carrier, destination, weather, holidays, or other circumstances outside of Cr’m's control.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to Cr’m because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that address changes can be made after an order has been submitted.

Tracking Information

Once your order has shipped, tracking information will be provided via email.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.

Cr’m is not responsible for delays caused by the shipping carrier after an order has been shipped.

Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, Cr’m is not responsible for packages that are lost, stolen, misplaced, or delivered to an incorrect location by the carrier.

If your package shows as delivered but you cannot locate it, we recommend contacting the shipping carrier directly and checking with household members, neighbors, or your local delivery facility.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any applicable customs fees, duties, taxes, or other import charges associated with international orders. These charges are not included in the purchase price or shipping cost unless otherwise stated.

International delivery times may vary due to customs processing and other factors outside of Cr’m's control.

Shipping Delays

Cr’m is not responsible for shipping delays resulting from circumstances beyond our control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays
  • Customs delays
  • Incorrect shipping information
  • High-volume shipping periods

We will always do our best to assist customers when shipping issues arise.

Questions About Your Order

If you have questions regarding your order or shipping status, please contact Cr’m Customer Service through the contact information provided on our website.

By placing an order with Cr’m, you acknowledge and agree to the terms outlined in this Shipping Policy.

Cr’m